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ISERVMINI · Aug 18th, 2004, 12:18 PM

Mini Of Fairfield County-aka Bmw Of Darien Is Currently Restructuring Its Service Dept. We Now Have A Mini Only Service Team And Our Team Leader Is Competing In The Mini Repair Nationals.

I See A Lot Of Posts Saying That My Dealer In Particular Is Bmw Loving And That We Do Not Like Mini Customers. This Disturbs Me As I Run The Mini Only Team And Would Be On The Unemployment Line W/o My Mini Customers. I Always Try To Do Everything Possible To Please My Customers, But Based On The Surveys I Get Back We Are Not Doing A Good Job. Understand That There Are Limits As To What We Can Do To Accomodate People, But Those Limits Are Increasing As Well As Our Customer Base!!!

I Welcome Any Suggestions From All In This Forum As To How I Can Improve My Department And Our Service To You. Encouraging The Management Here To Get Me A Mini Demo Would Be Nice!!!lol

Thanks For Your Time!!

Aug 18th, 2004, 12:18 PM	#1
ISERVMINI MINI2 Newbie Join Date: Mar 2004 Local Time: 12:18 AM Posts: 1 Offline	Mini Of Fairfield/bmw Of Darien Mini Of Fairfield County-aka Bmw Of Darien Is Currently Restructuring Its Service Dept. We Now Have A Mini Only Service Team And Our Team Leader Is Competing In The Mini Repair Nationals. I See A Lot Of Posts Saying That My Dealer In Particular Is Bmw Loving And That We Do Not Like Mini Customers. This Disturbs Me As I Run The Mini Only Team And Would Be On The Unemployment Line W/o My Mini Customers. I Always Try To Do Everything Possible To Please My Customers, But Based On The Surveys I Get Back We Are Not Doing A Good Job. Understand That There Are Limits As To What We Can Do To Accomodate People, But Those Limits Are Increasing As Well As Our Customer Base!!! I Welcome Any Suggestions From All In This Forum As To How I Can Improve My Department And Our Service To You. Encouraging The Management Here To Get Me A Mini Demo Would Be Nice!!!lol Thanks For Your Time!!