Williams of Rochdale BMW/Mini
Such poor service I can't believe, they are still in business.
I have visited several MINI sites and had quotes from all over the last 6 months.
They are all the same with very little cost reduction incentive for cash.
Firstly I wanted a new all blue mini with Chilli Pack and Aero kit and Chrono Pack.
This company said they could get me one for July.
I asked for 4 MINI spots fitted but they refused giving the lame excuse that they would only install 2 of them then I would have to get the others installed by a 3rd party and would still cost me £600. (What's that all about)
I also asked for white S-spokes instead of the silver standards but they told me I would need to have the roof in white too or buy them separately. (Personalising your own mini was what I thought it was all about).
I have since ordered 4 x OZ Superturismo's in white so as not to line his pockets anymore.
And bought 4 x spots from a 3rd party supplier @ £250
So I anyway completed the deal and P/X'ed my Audi TT. (foolishly)
They wanted it straight away or reduce the deal by £500 /month, so I lived with just the Motobike for 3 months.
No communication at all from these guys, but suddenly end of July came and went, so I rang the dealer.
Due date was second week in August!!!!!!!!!!!
Not bad - 2 to 3 weeks late.
I still don't have it as yet as the Aero kit aledgedly can not be ordered from Germany until they have confirmed receipt of the car itself, and the coluor isn't available at present.(He says).
I rang every other day, and the web site isn't big enough to go on about the excuses, but I eventually got him to get me a primed kit which is due to be sprayed up in the correct colour when it arrives next week.
You must bear in mind that I have not had a car for 3 months.
The New
MCS was registered two weeks ago, and taxed but I am now not to collect it until the end of August.
If I had known I would have asked him to postpone registration until September and get a "54" plate. So in essence I have lost some residual value due to the poor service from this company.
The OZ wheels I have just received yesterday after 6 weeks of waiting on delivery from Italy (I was hoping to drive it down to the Tyre dealers to have them fitted on purchase....., MINI Dealer wont put them on my NEW
MCS as it would mean he would have to pay a mechanic from MINI to do it. (Pathetic) Even though if I had actually taken delivery by now I could have taken them to have been fitted by the supplier.
I asked for compensation, but you can guess what type of response I got.
The trouble here is that these types of dealers know they can sell these cars without any problems whatsoever and don't actually give a monkeys whether we buy them or not. as there will always be someone around the corner to sell to.
(I have bought several NEW cars in the past and this has been my worst experience so far)
So be aware of Rochdale from my point of view, as from my experience the second Cooper I am due to buy for the other half will be from another Dealer and that's for sure....
From,
Oggymini