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[paulworthing]

I have done a search both in here and in Google to try and find a contact e-mail address to complain about a specific salesman at my local MINI garage but to no avail (all 'contact us' type buttons lead to 'we will contact you back' and it is obvious that this is only for a brochure request type of contact and not a complaint.

If anyone is interested why I want to complain it revolves around the salesman who took the order for my MOC with aerokit and alloys left a message on my answer machine to contact him so I thought I would pop into the showroom about 8:45 this morning to see what he wanted face to face. As there were no salesmen around I asked the receptionist if he was in and she said he was ina meeting and then inturrupted it to see how long he wuold be. The reply was he would only be about 5 minutes. After waiting an additional 30 minutes, and as I was just aboutt o walk out of the door, he came out without any form of apology just some breezy comment about 'good morning'.

I know I am buying one of their cheaper cars, but I am spending over £17,000 on it, I do not expect to be kept waiting like that (made even worse that I could hear then laughing and joking in the meeting through the closed door) especially when he is aware I am waiting and has said he would only be 5 minutes.

If only the MINI Convertible was more easily available I would have cancelled my order there and then and walked out of the place and put an order in with a dealer who actually cares about his customers.

Rant on here is now over but I would still like to take this further so if you do have a contact email for MINI GB head office I would appreciate you passing it on to me.

Thanks

and just in case your interested, the MINI dealer in question is in Rustington, West Sussex. Message me if you want to know the saleman's name!