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Paul · Aug 31st, 2004, 01:52 PM

Quote: Originally Posted by davyk31

I know the problems with Admiral / Elephant and the standard parts replacement clause is well covered in other postings but I believe I have made some progress on this. After many many calls and nearly 2 hours on Friday afternoon I have got them to agree that all parts in my Chili pack will for sure be replaced by Chili pack items should I make a claim. The written confirmation is to follow. I argued the case with two managers and their info on what a Chili pack ads to a MCS was incorrect so I explained clearly the differences and eventually they confirmed that the changes were not large enough to change the risk therefore all items are covered. This is a very short summary of long long discussions with several other factors being an issue such as the rubbish customer service they gave me recently and also the fact i have 3 policies with them and 2 are due for renewal within the next 4 weeks. They made it very clear that loosing business is the last thing thay want to happen. I believe progress has hopefully been made in this area.

Sounds positive, but does this mean "covered" as in what they told be the "extras" would be on my Cooper (they're "covered", but that just means they're insuring your car with the bits on, not saying they're changing the terms of their contract and guaranteing to replace those "extra" pieces), or does it mean they're making an exeption to their contract for you and that you'll get everything replaced in contradition with their own T&Cs?

Aug 31st, 2004, 01:52 PM	#3
Paul Trained Monkey My Classifieds Join Date: Jan 2001 Location: Bedfordshire Local Time: 06:54 PM Posts: 40,701 Online	Quote: Originally Posted by davyk31 I know the problems with Admiral / Elephant and the standard parts replacement clause is well covered in other postings but I believe I have made some progress on this. After many many calls and nearly 2 hours on Friday afternoon I have got them to agree that all parts in my Chili pack will for sure be replaced by Chili pack items should I make a claim. The written confirmation is to follow. I argued the case with two managers and their info on what a Chili pack ads to a MCS was incorrect so I explained clearly the differences and eventually they confirmed that the changes were not large enough to change the risk therefore all items are covered. This is a very short summary of long long discussions with several other factors being an issue such as the rubbish customer service they gave me recently and also the fact i have 3 policies with them and 2 are due for renewal within the next 4 weeks. They made it very clear that loosing business is the last thing thay want to happen. I believe progress has hopefully been made in this area. Sounds positive, but does this mean "covered" as in what they told be the "extras" would be on my Cooper (they're "covered", but that just means they're insuring your car with the bits on, not saying they're changing the terms of their contract and guaranteing to replace those "extra" pieces), or does it mean they're making an exeption to their contract for you and that you'll get everything replaced in contradition with their own T&Cs?