Originally they wanted extra money because the car was "modified" and therefore was in their opinion more likely to be the subject of a claim. This argument I blew apart because my car has 17" alloys instead of the standard MCS 16" items and has air con etc. This does not constitute a greater risk. They went over the Standard Parts thing many times but, and I await written confirmation, they have now stated that all items in my Chili pack will be replaced with Chili pack items should a claim arise, therefore I will get new 17" alloys etc. I do get the impression this is a concession to me rather than a change of policy but if they do it for me then all you other guys should make sure you get the same. I told them they were getting very bad publicity over this issue which seemed to concern them and also told them they would be loosing a significant number of Mini drivers due to their mad policy. Over the last week I had been promised many return calls/emails which never came and was given incorrect info form their advisors so therefore they knew I was an extremely unhappy customer and if things were not sorted I made it clear I would soon be an ex customer. Some of their call centres are worse than useless so make sure you get talking to someone in Cardiff Headoffice and always ask for someone in authority. They also did seem to say that a Chili Pack on an MCS did not change the car as much as on a MC therefore they would allow the concession. On their listing of what is in a Chili Pack they had the list for the MC which includes things like "exterior body modifications" which must mean Chrome Line exterior but from their point of view conjures up images of major body mods. I hope I have got to the bottom of all this but like I say I await the letter although I do have to say I'm confident its all ok. |