MINI2 - MINI Forum - View Single Post - Brecht of Escondido

HollisLee3 · Sep 20th, 2004, 07:44 PM

Quote: Originally Posted by Choccy

Thanks folks.

Does anyone have any advice on the best way to pursue a complaint with Mini of NA?

Anyone got any experience of successfully resolving a situation like this?

I'm writing a letter to Tom Brecht first of all to see where that gets me. My suspicion is it won't get me very far, as generally in business this sort of attitude tends to come from the top. If the big guy is a jerk, it filters down to everyone else and they behave like jerk with the customers. Even so it's worth a shot at least. A good starting point.

I also bought mine from Brecht. I called to make a service appointment and talked with a disinterested service guy. I would love to participate, as I am fearful of the services to come...

Sep 20th, 2004, 07:44 PM	#7
HollisLee3 MINI2 Newbie Join Date: Sep 2004 Local Time: 06:53 AM Posts: 30 Offline	Quote: Originally Posted by Choccy Thanks folks. Does anyone have any advice on the best way to pursue a complaint with Mini of NA? Anyone got any experience of successfully resolving a situation like this? I'm writing a letter to Tom Brecht first of all to see where that gets me. My suspicion is it won't get me very far, as generally in business this sort of attitude tends to come from the top. If the big guy is a jerk, it filters down to everyone else and they behave like jerk with the customers. Even so it's worth a shot at least. A good starting point. I also bought mine from Brecht. I called to make a service appointment and talked with a disinterested service guy. I would love to participate, as I am fearful of the services to come...