Yes been there and had all the conversations, esp with the not so good English speaking employees. They now use an Indian Call centre which is a disaster , i had to repeat my registration number 12 times on my last call and spell out all the numbers and she could still not grasp it. Anyway, as regards the Chili pack, your problem will be getting them to confirm in writing as this was the part that took me ages with Admiral. Keep ringing and if you ring through the normal working day and ask for a manager you should get someone in authority in Cardiff and this is your only hope of success. Eventually I got written agreement to cover all items in my MCS Chili pack but boy was it a painful long process. Just dread ever having to deal with them in a claim situation! |