[mfearnuk]

Hi,

I have got 3 problems with my Mini Convertible (roof, gearbox, alarm sensors). I went to one dealership (Odiham) and was told to go back to where I purchased it from to get the warranty sorted – not really the case, but I did not have time to chat with the man.

I went back to my dealer as I was close by. I was going to be out of the country for a one week, then back for a week, then out for week (work related) – so told them to check everything the first week I am out – then fix it the second week I am out. Nice 'n' easy I thought.......

So the first week they did nothing apart from speak to BMW. Had trouble getting my car back as they were not expecting me to pick it up on a Sunday. Then heard nothing, by this time out of the country again……chased them on my return – then they said what were the problems again……Then they said a man from BMW will call you in a week…..still nothing.

Then BMW called me to survey me on my service from the BMW dealer and I let rip….OK so its now nearly 5 weeks and no closer to anything.

So not wanting to shame any dealership in the Portsmouth region, has anyone had such poor customer service from them and should I take my car somewhere else to get it sorted? What has been your experience of warranty claims via BMW – just getting hacked off now.

Sorry to spam you.

Cheers
Martin