| Complain!!!!
Had my Cooper ffor 3 years now backed up by Wheatley Hall in Doncaster, car done nearly 90,000 miles so i have been there quite a lot. Really satisfied about service and help with problems i received at beginning, but started to notice things going wrong last year. I found work wasn't being done, parts supposed to be there and weren't etc. In the end I wrote to the service manager outlining every thing that had happened. Received a written apology, and a verbal one next time i visited, and ever since the service I have received has been spot on. Now i don't know if the letter worked, or if it was just a bad period for the delaer in terms of work load etc, but even during massive expansion this year the seevice hasn't suffered. So my tip is to highlight your problems to the dealership managers straight away. They are the ones who will sort out your problems. |