As with most makes, I reckon it depends on the dealer - obvious answer really!
However, my own experience would indicate that neither BMW or the local Mini dealer are anything but good. My car has been collected for adjustments to the roof (to stop it rattling), which was successful, and it going in next week for a new glovebox lock - when they had it in last time, they even polished out a mark on the passengers door where someone had knocked it - all free of charge.
My other experiences with brands/dealers has been with Jaguar, Land Rover, Volvo and Lexus. Although the BMW/Mini relationship isn't quite up to Jaguar/Lexus levels of care and attention, it's not far off and so far I'm very happy! Having said that, I'm sure there are some dealers out there who are not as good as others - if you feel your dealer isn't meeting your expectations, then go elsewhere - when you find a good one, you'll be glad you did. |