It's reassuring to hear of someone else having problems being satisfied by BMW.
My car, 2600 miles Mini CVT, was in service for a total of 18 days, had the chip pulled and transported to New Jersey for software update and still experiences problems. (See my link under "Safety Problems") Car was bought in May 2002.
The dealer's General Sales Manager refused to roll me out of the car into another one, even though the Sales Manager recommended it. (GSM felt that he won't make ENOUGH profit. Note, I originally paid about $3000 over MSRP!) Service manager was to "get back to me" after talking to an Area Rep. (I called the Service Manager back and he still had no answer. Now he doesn't return my call.)
BMW customer service said to contact Mini USA customer service. Mini USA customer service said they would get a hold of the Area Rep for me. The Area Rep hasn't called. The Mini USA reps don't respond to phone calls or email now. The GSM doesn't respond to email. ... and my mini still is a problem!
I mailed the "notification of lemon law" Wednesday.
It amazes me how difficult BMW makes it! I've purchased MGs, VWs, Chevy's, Fords, etc. and have occassionally had problems... which were cheerfully dealt with! Chevy even rolled me out of a new Camero because the dealer installed sunroof wasn't quite right!
I guess customer service is not important to BMW/MINI.
I love the Mini, but HATE BMW... now I know how you Brits feel about them... I should have know it would be a problem after seeing how they almost killed MG!
Maybe the MG/Rover Group can get the Mini back and then service won't be a problem! Alex I. must be rolling in his grave!
