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spoons · Aug 15th, 2002, 03:47 PM

Quote:

Originally posted by jailed
Here in the US at most new car dealerships, after plunking down the money and driving away with the new auto the manufactor sends out a customer satisfaction survey to the new car owner to rate the dealership. Normally the dealership asks that you bring the survey back into them and let them fill it out and in exchange for doing this they will give you a free tank of gas or other small item such as car wash, oil change...

Have any US MINI buyers received such a survey and are the dealerships asking you to bring it in?

Any possiblility of scaning and posting the surrvey?

I haven't yet picked up my Mini (next week, I hope!!!) from Ralph Schomp in Denver, but I can't wait to get my hands on a survey. And it's too late for them to fix anything that I would rate them low on. It was like pulling teeth to get a straight answer out of anyone as to when I could order, what that process would be, what they thought the timeline might be, etc.... I realize that they're guaranteed to sell these out for the next couple of years or so, but it would still be nice to feel like they actually wanted my business.

I have purchased several Volkswagens before, and got the same "If for any reason you can't give us a 5 on every question, let us know, and we'll make it right". By the time they tell me that, the rating has already been decided, and it's too late.

Pam <-- who is waiting impatiently for her birthday present to come off the truck from Oxnard....

Aug 15th, 2002, 03:47 PM	#10
spoons MINI2 Newbie Join Date: Aug 2002 Location: Englewood, CO Local Time: 09:55 PM Posts: 2 Offline	Re: MINI USA dealers survey Quote: Originally posted by jailed Here in the US at most new car dealerships, after plunking down the money and driving away with the new auto the manufactor sends out a customer satisfaction survey to the new car owner to rate the dealership. Normally the dealership asks that you bring the survey back into them and let them fill it out and in exchange for doing this they will give you a free tank of gas or other small item such as car wash, oil change... Have any US MINI buyers received such a survey and are the dealerships asking you to bring it in? Any possiblility of scaning and posting the surrvey? I haven't yet picked up my Mini (next week, I hope!!!) from Ralph Schomp in Denver, but I can't wait to get my hands on a survey. And it's too late for them to fix anything that I would rate them low on. It was like pulling teeth to get a straight answer out of anyone as to when I could order, what that process would be, what they thought the timeline might be, etc.... I realize that they're guaranteed to sell these out for the next couple of years or so, but it would still be nice to feel like they actually wanted my business. I have purchased several Volkswagens before, and got the same "If for any reason you can't give us a 5 on every question, let us know, and we'll make it right". By the time they tell me that, the rating has already been decided, and it's too late. Pam <-- who is waiting impatiently for her birthday present to come off the truck from Oxnard....