[Caz]

Quote: Originally Posted by am3n3

Caz: I hope you're reading this. From what I have been able to find you finally received your MCS. Did you receive any sort of recompense from your dealer for being such a jack-off?

Would be interested to know how others in a similar situation handled their frustrations after long delays and/or being kept in the dark about their orders. Did you cancel your order, switch dealerships, and/or otherwise wooed with flowers/chocolate/etc.? And if you did cancel, is your deposit refunded?

I'm nearing 10 days past the initial pick-up date, and either my sales guy is too busy to pick up the phone or is screening my calls Just so I'm not coming off as REALLY anxious I try to call about every 2-3 days, but to be honest it's testing my patience now that I get no news unless I phone. I've already sold my car and it's becoming a PITA sharing one car with my husband, not to mention that my insurance policy kicked in on the 17th for the MINI. I didn't order the HK soundsystem so I'm in the dark about the recent delays.

Thanks!

Hi, sorry for the delay in replying - only just saw your message. No, I didn't cancel my order. Having waited so long I just couldn't face going elsewhere. Recompense was very little after all the hassle (a bouquet of flowers and card from "the team" at the dealers, a cleaning kit - and that's about all). I was so thrilled to finally pick up my car that I tended to overlook some of the problems I'd had. However, the courtesy call I was promised after 48 hours did not materialise and their finance guy has tried to sell me a protection plan insurance policy which turned out to have serious flaws in it (but that's another story for another thread I think).
Sorry to hear about your problems - I too had to share a car for a few weeks and that was an absolute pain. I hope your problems are resolved now - do keep me posted. I really do sympathise.
P.S. the car is brilliant and I have no complaints with her (just the lousy dealer!)

Caz