[PaulT]

Although I'd like to stay out of this, I feel we need to set a few facts straight. It's unfortunate that LucyPope had her car come in wrong, and nobody feels worse about it than me. Those of you that have dealt with us know we are fair, and bend over backwards to help our customers with ANY problems they have. We cherish each and every customer that comes through our doors.
The customer was offered a sincere apology about the mistake, but under the circumstances, I understand why that doesn't help.
Solutions offered:
First, the customer was offered the car that came in wrong ( white roof instead of body color, Anthracite Dash, not Silver), with the IPOD and floor mats mentioned at NO Charge as compensation. Second, an alternative car that listed for $1000.00 more with the same freebies; or third, re-order the car and we would still throw in the items. Instead they demanded a discount of $1000.00 or however you look at it, $740.00.
(The IPOD hookup costs waaay more than $50.00 by the way.)

Regarding the remark that the car should have been given to someone else, it meant that she was given an earlier slot in error, it should have gone to another customer that was on the waiting list from a week before ( again, a foul-up on our part to her advantage.)
Lastly, the wait for an "S" at this time is not 13 weeks, but closer to 7.

We're never going to be able to keep everyone happy, but I'd like you all to know we sure do try.