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blade929 · Jan 10th, 2002, 06:21 AM

I went through this too. In the end it became BMW Ping Pong. Dealer says that Customer services has the responsibilty and guess what, Customer services says it is the dealers.

In our circumstances it got resolved by requesting a meeting with the dealer principal ( actually spoke to the second in command), along with a detailed letter to dealer and BMW outlining all of the issues , the result was that dealer speaks to Cust services and between them decide enough is enough and we get a replacment vehicle.

Jan 10th, 2002, 06:21 AM	#4
blade929 MINI2 Regular Join Date: Aug 2001 Location: Bedfordshire Local Time: 08:56 PM Posts: 150 Offline	Ping Pong I went through this too. In the end it became BMW Ping Pong. Dealer says that Customer services has the responsibilty and guess what, Customer services says it is the dealers. In our circumstances it got resolved by requesting a meeting with the dealer principal ( actually spoke to the second in command), along with a detailed letter to dealer and BMW outlining all of the issues , the result was that dealer speaks to Cust services and between them decide enough is enough and we get a replacment vehicle. - Red/White Cooper, Silver wheels, Climate Control, Chili Pack, heated mirrors, CD Boost, Alarm, Heated seats, Factory Tint Windows. Now gone (but not forgotten)