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simonjessop · Jan 8th, 2003, 12:55 PM

Dear All,

Firstly can i say thank you to Paul. I know i requested my account be closed etc, but thanks for not doing so. Its so good to be back.

I'd missed this place!

Secondly... this is a probably going to be a long thread, and a long first message so bare with me.

Ok, i first came on MINI2.com way back in August last year. I was wanting to sell my dated Seat Arosa for something a bit more beefy and was contemplating a few vehicles, Ford Focus, Honda Civic, Golf GTi and of course Mini ONE/Cooper.

I got a bit of a shock from my insurance company with regard to the Mini, and so had to plump for the Golf. Thinking I had bought well, ya know, Volkswagen - well built german car... blah blah, however the grapes soon turned sour.

It is now January. The car has had a recorded 24 different faults in 3 months since i picked up the 2 1/2 year old car. It has been back to the dealership 4 or 5 times.

I have written 4 letters of complaint and have dealt with everyone Sales Manager, Service Manager, Dealer Principle, Deputy Chairman and the latest guy is the Operations Director, Sam David. Hi Sam if your reading this.

He is investigating my complaint. Which i am sure will enlighten him as to why I am requesting my £10,190 back in a full refund.

I have threatened them with legal action and trading standards and now have my insurance company fighting my case through a company known as "Motor Legal Protection". This is something i have included in my premium.

I am expecting to hear back from them in the next 48 hours with their proposal.

Can't wait personally.

Any messages of help, would be most gratefully recieved.

Thank you.

Simon J

Jan 8th, 2003, 12:55 PM	#1
simonjessop MINI2 Newbie Join Date: Aug 2002 Location: Kent, UK Local Time: 08:28 AM Posts: 47 Offline	The Return - VW Golf Major Probs - Imminent Legal Action Dear All, Firstly can i say thank you to Paul. I know i requested my account be closed etc, but thanks for not doing so. Its so good to be back. I'd missed this place! Secondly... this is a probably going to be a long thread, and a long first message so bare with me. Ok, i first came on MINI2.com way back in August last year. I was wanting to sell my dated Seat Arosa for something a bit more beefy and was contemplating a few vehicles, Ford Focus, Honda Civic, Golf GTi and of course Mini ONE/Cooper. I got a bit of a shock from my insurance company with regard to the Mini, and so had to plump for the Golf. Thinking I had bought well, ya know, Volkswagen - well built german car... blah blah, however the grapes soon turned sour. It is now January. The car has had a recorded 24 different faults in 3 months since i picked up the 2 1/2 year old car. It has been back to the dealership 4 or 5 times. I have written 4 letters of complaint and have dealt with everyone Sales Manager, Service Manager, Dealer Principle, Deputy Chairman and the latest guy is the Operations Director, Sam David. Hi Sam if your reading this. He is investigating my complaint. Which i am sure will enlighten him as to why I am requesting my £10,190 back in a full refund. I have threatened them with legal action and trading standards and now have my insurance company fighting my case through a company known as "Motor Legal Protection". This is something i have included in my premium. I am expecting to hear back from them in the next 48 hours with their proposal. Can't wait personally. Any messages of help, would be most gratefully recieved. Thank you. Simon J Last edited by simonjessop : Jan 8th, 2003 at 03:15 PM.