I don't know if this is in relative terms good BMW/MINI service or not but I'm a wee bit annyoyed that this has happened on my first trip to Lovetts and they're not compensating me for the inconvenience and cost (taxis) of a trip to the body shop next week. Please tell me if you think I'm being unreasonable or if I'm right to feel a tad miffed.
Took my MINI Cooper Park Lane in to D*ck Lovett in Bristol for the first oil service today on TLC.
I can't fault most of the service - they called me back very quickly after I used the online service request form at mini.co.uk and booked me in the following day. Lovely bloke (clasic Mini fan) on the service desk and the job was done in a couple of hours.
I went to pick up and apparently the car had had a hand wash and valet - great, although the wash wasn't brilliant (but I'm a bit festidious when I wash the car) but all looked good. That was until I noticed some noticable surface scratches on the drivers side of the car and some even more noticable ones on the bonnet, the latter accompanied by some residue of blue paint.
This was a pain and a shock (after all it's the first blooming time I've had the car in) but I went back and reported this and after waiting a few minuites was accompanied out to the car for an inspection by a very serious young BMW person. He took a look and then checked the service sheets and there was no mention of these marks on there so he admitted it was their fault. Come to think of it I don't recall any apology, he was just very serious and matter of fact throughout, even a little inquisatorial.
So, I'm booked into the body shop next week and they'll polish the marks out, all well and good, but I got a very firm (and serious) no when I asked about their covering the cost of my getting back to work from the garage after drop off and back to them for pick up. This is the bit that rankles since they're out of town, it's their fault and there's no other way of getting to and from them apart from either a lift or a taxi. I was told they might be able to sort out a lift on the day back to my work but only one way and they couldn't promise!
So, how about it - should I think about using another dealer or would that be an overreaction?
