 Ditto!
I want to second that motion, although I haven't yet dealt with the service department. Laurie was there when I stumbled in unannounced one Saturday and took a test drive. She was there for me when I was ready to place an order and put down a deposit. She returned every call quickly and gave a thorough and honest answer to every question, even when her answer was "I'm not sure, but I'll find out." She found the answer every single time. She explained some things to me more than once (when I called and asked her to remind me what she'd said). She seemed just as happy as I was when I picked up the car, even though the routine is old hat for her by now.
And she didn't even complain when my bulldog threw up on the showroom floor. Now that's a good salesperson.
Amy |