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[DaFlake]

Quote: Originally Posted by jairfranz (original)

i apologise for my comments but people are SICK of complacent big conglomorate companies like BMW fobbing its customers off and expecting no complaints! people pay good hard earned cash for products and yes, nothing is perfect, but when something goes wrong we at least expect it to be rectified! please tell me WHY did they do a FULL recall in the USA (in or out of warranty) for the same problem? the british customer is EXPECTED to not complain and cause a fuss thats why! enough is enough and thats why i wrote to quentin willson explaining the situation, and that was only AFTER reading SO many horror stories on MINI2.COM!

I totally understand your frustration and believe me, I agree with you on this. I was only curious as to what steps you had already taken. (did you do ABC, or go straight to C).