Thread: 23rd Hour Delay
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Old Mar 17th, 2007, 06:46 AM   #13
Tigger, Eeyore & Roo
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Quote: Originally Posted by popey (original)
We are entitled to change are minds as customers this is of no cost to the dealer.

Actually, at this point we've entered into a binding contract to buy a car of a certain specification. The dealer could quite easily refuse to accept any change to the order but, to their credit, they do anyway. In some cases the specification is changes several times. In this case the dealer has come unstuck and its cost them an unwanted car in stock.

Every time they accept a change to the order it will cost the dealer in administration time and they could, quite reasonably, make a charge for this. But, again to their credit, they don't.

After they have done all this, at no cost to the customer, it seems a little unfair to want to make something out of it as well.

I could imagine that an experience like that might make them think a little harder before accepting another change from the next customer.

Tigger.

PS: I do not work for a dealer and changed the specification on our first MINI so I'm including me in this


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