[muppet01]

Received delivery today of my new Mini R56 MC from BMW Park Land so how excited was I

Horror to discover on opening drivers door primer showing instead of Chilli Red in strip next to seal

Have been in contact with Dealer who is supporting me and Workshop have completed report to BMW, but what happened to the Pre Delivery Inspection that has been signed off in my Service Book, have spent half the day driving around and on the phone sorting this out, but why its not my fault why are BMW not sorting this out, shine taken off day.

Trying to attach picture will keep trying

[Paul]

Oh dear, not good at all. Like you say, what happened with the PDI.

[humph]

Yes what happened to the PDI, but more importantly what is happening to quality control at Oxford?

[Paul]

I guess paint isn't their strong point. MINI Quality Control Off Colour

[JG.26]

I must stop reading this forum............I'm getting depressed

[ALD0]

Quote: Originally Posted by Paul Mullett (original)

I guess paint isn't their strong point. MINI Quality Control Off Colour

LOL=-That Cooper is funny as!
Wonder if it was sold as a "Special"?!

[CooperS4us]

We are witnessing the disastrous results of factory overcapacity and seemingly overwhelmed and laxed quality control.

MINI, the point is not to make as car as you possibly can. Quality over quantity!

[Sir Johnaraz]

Sorry to hear about this muppet01 ...I hope you get sorted asap ...I have mostly good experience with this dealership over my past 2 minis

[muppet01]

Dealer is fully supportive and of course it is not their fault, went to Bodyshop 'Barrons'who have confirmed that it is primer and that it was caused by grease film on car preventing the application of the outer coat, expect the bodyshop to sort out now with BMW who have been sent a full report by Barrons and Park Lane, that aside the car is perfect other than the storage pack where I have been supplied 2 base nets and 1 side net instead of 2 side nets, still we will get there in the end.

[Paul]

Sure this sort of thing isn't that uncommon with cars in general, it's probably just usually caught before it gets to the customer.

[nephilin]

Utterly shocked that such a major flaw was left unnoticed.

Do you have any pictures of the fault?

[muppet01]

Hopefully these pictures will attach to Post .

[mikeythemini]

Looking at that - I would say its been to a bodyshop for paint & thats happened when the masking was pulled off

[wiggis]

Quote: Originally Posted by mikeythemini (original)

Looking at that - I would say its been to a bodyshop for paint & thats happened when the masking was pulled off

Agreed !

Looks even more obvious when you zoom in a little - very distinct line can be seen.

Quite why a new car would have had paint is a question which should be asked. Could have been done at the factory or the dealership. My guess is at the factory - most likely as a result of clumsy fitting of the door / damage / repaint. A decent bodyshop will be able to measure the paint thickness and confirm it 100%.

Personally, I would attempt to reject it on the basis of undisclosed damage and non-merchantable quality. You can reasonably expect a new car to have no known or previously corrected defects on delivery, and something fishy seems to have gone on here.

[mikeythemini]

Quote: Originally Posted by wiggis (original)

Agreed !

Looks even more obvious when you zoom in a little - very distinct line can be seen.

Quite why a new car would have had paint is a question which should be asked. Could have been done at the factory or the dealership. My guess is at the factory - most likely as a result of clumsy fitting of the door / damage / repaint. A decent bodyshop will be able to measure the paint thickness and confirm it 100%.

Personally, I would attempt to reject it on the basis of undisclosed damage and non-merchantable quality. You can reasonably expect a new car to have no known or previously corrected defects on delivery, and something fishy seems to have gone on here.

You would be shocked if you knew how many new cars are getting paint at the dealers

[muppet01]

I hope to get a better picture soon although this car did not go via the dealership but came straight from the Oxford Plant, the estimator thinks that it occured when film (grease) got onto the inner door or they were fitting the door seal when car had not dried (unlikely), they are going to look at the depth as well to confirm it is localised to that strip.

[wiggis]

Quote: Originally Posted by muppet01 (original)

I hope to get a better picture soon although this car did not go via the dealership but came straight from the Oxford Plant, the estimator thinks that it occured when film (grease) got onto the inner door or they were fitting the door seal when car had not dried (unlikely), they are going to look at the depth as well to confirm it is localised to that strip.

Best case - limited damage caused by clumsy fitting of the seal (or door) while the paint was not fully hard. Worse case - partial respray at the factory during quality assurance procedure (i.e. car was snagged for some reason and partially repainted).

In the best case, a little 1000 grit wet and dry paper and some paint, and it'll be as good as new - any decent bodyshop could sort that out in a couple hours - it's almost DIY (if it weren't a new car). In the worse case, if the paintwork is more extensively damaged, it'll never be quite 100% right (even though red is an easy colour to match), and as I wrote, I would seriously go through the steps of rejecting the car, or at the very least getting some cash back on the basis of it being imperfect on delivery.

You really must find out exactly what has happened ... and then take it from there.

[muppet01]

Thanks for the advice, as you say I need to establish what I am dealing with, on the upside the rest of the car appears to be spot on, intresting reading thread on the rejection after failure to fix faults, I will hedge my bets. Upside my dealer Park Lane are supportive and Barrons are indpendent so I should get a objective view on the cause. I expect downstream some gesture of goodwill. As you say this is faulty merchandise, but firm and polite is the way ahead, and two reports which I have copies of have been sent to Oxford so I have the paperwork to support any issues down stream. Lets hope it is the former becuase the car is a dream to drive.