MINI2

stuvoi · Mar 16th, 2007, 06:58 PM

Argh

R56 MCS due for collection tomorrow. Got a call this afternoon - they have the wrong car. The one they have is an earlier variation of the one I wanted, not my final choice.

have to wait 3 - 4 weeks for new one to come through

KillerByte · Mar 16th, 2007, 06:59 PM

Very sorry to hear that Stuvoi.

Perhaps you can get something out of the dealer/MINI for this?

CC07ERS · Mar 16th, 2007, 07:07 PM

Now that must be a killer ,so near yet so far.

Tigger, Eeyore & Roo · Mar 16th, 2007, 07:18 PM

Quote: Originally Posted by KillerByte (original)

Very sorry to hear that Stuvoi.

Perhaps you can get something out of the dealer/MINI for this?

I'd tend to give them a bit of a break; they've already got to put an unwanted car into stock and most dealers are good enough to let us mess them around with regular changes to our orders and, as a direct result, mistakes are bound to happen sooner or later.

Still frustrating though...

Tigger.

popey · Mar 16th, 2007, 09:17 PM

Quote: Originally Posted by Tigger, Eeyore & Roo (original)

I'd tend to give them a bit of a break; they've already got to put an unwanted car into stock and most dealers are good enough to let us mess them around with regular changes to our orders and, as a direct result, mistakes are bound to happen sooner or later.

Still frustrating though...

Tigger.

"Good enough to let us mess them around with changes to our orders"; We are entitled to change are minds as customers this is of no cost to the dealer. The unwanted car is not down to you, I don't think you should rant and rave but a little something to take the edge off the disappointment would be welcome.

AND whats an "earlier variation"

KillerByte · Mar 16th, 2007, 09:25 PM

Quote: Originally Posted by popey (original)

AND whats an "earlier variation"

Sounds like what he originally ordered and then he probably changed spec before the cut-off point and they've still built the original car.

nephilin · Mar 16th, 2007, 09:26 PM

So sorry you have to wait another 4 weeks for the car of your choice - I feel your pain.

I doubt the dealer will be able to compensate you in any way, but there's no harm in trying your luck.

popey · Mar 16th, 2007, 09:31 PM

At Woodmans you now have to go in and sign for any changes you make, not sure if this is the case at all dealers. This was only introduced just before I spec'd my new car.

However if they know its an "early variation" they must know they have made a mistake or at least a mistake has been made at some point.

KillerByte · Mar 16th, 2007, 09:36 PM

Quote: Originally Posted by Tigger, Eeyore & Roo (original)

I'd tend to give them a bit of a break; they've already got to put an unwanted car into stock and most dealers are good enough to let us mess them around with regular changes to our orders and, as a direct result, mistakes are bound to happen sooner or later.

Which is why I added MINI as an option here. It isn't the dealer's fault, but as the customer-facing part of MINI perhaps they could come up with something.

It's unlikely to result in any form of compensation, but there's no harm in trying is there?

miniXL · Mar 16th, 2007, 10:01 PM

stuvoi - really sorry to hear about this!

I would be gutted of this were to happen to me!

It better not or my Red Nose Collection could become a redfaced one!

nephilin · Mar 16th, 2007, 10:03 PM

Quote: Originally Posted by popey (original)

At Woodmans you now have to go in and sign for any changes you make, not sure if this is the case at all dealers. This was only introduced just before I spec'd my new car.

My dealer just sent me a brand new contract everytime I made a spec change - think I must have at least 4 of these in my drawer!

popey · Mar 17th, 2007, 04:43 AM

Quote: Originally Posted by nephilin (original)

My dealer just sent me a brand new contract everytime I made a spec change - think I must have at least 4 of these in my drawer!

I had 10 from the first one

Tigger, Eeyore & Roo · Mar 17th, 2007, 06:46 AM

Quote: Originally Posted by popey (original)

We are entitled to change are minds as customers this is of no cost to the dealer.

Actually, at this point we've entered into a binding contract to buy a car of a certain specification. The dealer could quite easily refuse to accept any change to the order but, to their credit, they do anyway. In some cases the specification is changes several times. In this case the dealer has come unstuck and its cost them an unwanted car in stock.

Every time they accept a change to the order it will cost the dealer in administration time and they could, quite reasonably, make a charge for this. But, again to their credit, they don't.

After they have done all this, at no cost to the customer, it seems a little unfair to want to make something out of it as well.

I could imagine that an experience like that might make them think a little harder before accepting another change from the next customer.

Tigger.

PS: I do not work for a dealer and changed the specification on our first MINI so I'm including me in this

stuvoi · Mar 17th, 2007, 08:12 PM

Hiya
The change I made was to add Sat Nav, DAB Radio & Parking Distance Control.
Anyone from Mini2 who popped over to Northampton today and saw the black R56 MCS in the showroom would have seen the original specification in the flesh.

Just as an update, I am currently driving a 56 plate MCS Convertible - as the MOT on my Mini is due on Monday, as it is literally 3 years old.. - they even put a full tank of petrol in it for me..

I had lots of apologies, they have fixed Part Ex at todays rate, so should save some money due to additional payment on existing car, and have said they are going to "sort me out of something", this may be Ipod link or Spotlights, but don't know yet as was talking to MD as salesman I was dealing with is off this weekend for his birthday.

They are a good dealership, have been happy with them thus far, am disappointed, but it's not the end of the world, just hope it comes in and allows me to bed it in before the next run.

Just for completeness, new spec is shown below:

MCS
Astro Black - was originally white roof / mirrors, is now black roof / mirrors
Tuscan Beige leather
Chili Pack
Auto aircon (new)
Sat Nav (new)
Flame Alloys - in white - I know you cant have them with black roof, but they are taking them off the car that did arrive and will put them onto my new car for me
DSC
MF Steering wheel
Exterior mirror pack
Heated Washer / mirrors
Chrome line interior
Chrome line exterior
Visibility pack
Panoramic sunroof
Darkened rear glass
Auto dim interior mirror
front seat heating
Interior world tuscan beige
anthracite roof lining
interior trim piano black
PDC (new)
Rain sensors / lights on
DAB (new)
HIFI system

Tigger, Eeyore & Roo · Mar 17th, 2007, 08:15 PM

Sounds like you've got a gem of a dealership there

Tigger.

KenL · Mar 17th, 2007, 09:00 PM

Quote: Originally Posted by stuvoi (original)

MCS
Astro Black - was originally white roof / mirrors, is now black roof / mirrors
Tuscan Beige leather
Chili Pack
Auto aircon (new)
Sat Nav (new)
Flame Alloys - in white - I know you cant have them with black roof, but they are taking them off the car that did arrive and will put them onto my new car for me
DSC
MF Steering wheel
Exterior mirror pack
Heated Washer / mirrors
Chrome line interior
Chrome line exterior
Visibility pack
Panoramic sunroof
Darkened rear glass
Auto dim interior mirror
front seat heating
Interior world tuscan beige
anthracite roof lining
interior trim piano black
PDC (new)
Rain sensors / lights on
DAB (new)
HIFI system

Crikey, that car sounds awesome, please post pics when you get it

Snowie · Mar 17th, 2007, 09:31 PM

Stuvoi
I was at Wollastons today
Is this your original order - absolutely stunning, the best car in the showroom. Sorry no interior pics but it was a great combination just a shame it did not have all of your bells and whistles on.

stuvoi · Mar 18th, 2007, 10:24 AM

Quote: Originally Posted by Snowie (original)

Stuvoi
I was at Wollastons today
Is this your original order - absolutely stunning, the best car in the showroom. Sorry no interior pics but it was a great combination just a shame it did not have all of your bells and whistles on.

Snowie

Thanks for the Pics - my wife could not look at at the car, but it does look lovely

)

Cannot wait for the final one

memphisto · Mar 18th, 2007, 11:15 AM

Quote: Originally Posted by stuvoi (original)

MCS
Astro Black - was originally white roof / mirrors, is now black roof / mirrors
Tuscan Beige leather
Chili Pack
Auto aircon (new)
Sat Nav (new)
Flame Alloys - in white - I know you cant have them with black roof, but they are taking them off the car that did arrive and will put them onto my new car for me
DSC
MF Steering wheel
Exterior mirror pack
Heated Washer / mirrors
Chrome line interior
Chrome line exterior
Visibility pack
Panoramic sunroof
Darkened rear glass
Auto dim interior mirror
front seat heating
Interior world tuscan beige
anthracite roof lining
interior trim piano black
PDC (new)
Rain sensors / lights on
DAB (new)
HIFI system

Crikey,

That is some spec you have there, must be at least 23,000 pounds worth!

Your Cooper S will be quite a looker too, metallic black with white wheels!

stuvoi · Mar 18th, 2007, 07:14 PM

Quote: Originally Posted by memphisto (original)

Crikey,

That is some spec you have there, must be at least 23,000 pounds worth!

Your Cooper S will be quite a looker too, metallic black with white wheels!

Erm, total price was £23,821 <erk>, I have been hunting for lots of money hidden down the side of the sofa.....

Mar 16th, 2007, 06:58 PM	#1
stuvoi MINI2 Regular Join Date: Jul 2004 Local Time: 10:08 AM Posts: 341 Online	23rd Hour Delay Argh R56 MCS due for collection tomorrow. Got a call this afternoon - they have the wrong car. The one they have is an earlier variation of the one I wanted, not my final choice. have to wait 3 - 4 weeks for new one to come through

Mar 16th, 2007, 07:18 PM	#4 (permalink)
Tigger, Eeyore & Roo May '08: Bye bye Mini2... My Classifieds Join Date: May 2004 Location: Kernow, near England Local Time: 10:08 AM Posts: 4,512 Offline	Quote: Originally Posted by KillerByte (original) Very sorry to hear that Stuvoi. Perhaps you can get something out of the dealer/MINI for this? I'd tend to give them a bit of a break; they've already got to put an unwanted car into stock and most dealers are good enough to let us mess them around with regular changes to our orders and, as a direct result, mistakes are bound to happen sooner or later. Still frustrating though... Tigger. May 08: Thanks to all of my friends on Mini2 for a lot of great times over the last 4 years. In future I can always be contacted here!

Mar 16th, 2007, 09:17 PM	#5 (permalink)
popey Wants an Audi My Classifieds Join Date: Oct 2006 Location: Blackpool Local Time: 10:08 AM Posts: 1,428 Offline	Quote: Originally Posted by Tigger, Eeyore & Roo (original) I'd tend to give them a bit of a break; they've already got to put an unwanted car into stock and most dealers are good enough to let us mess them around with regular changes to our orders and, as a direct result, mistakes are bound to happen sooner or later. Still frustrating though... Tigger. "Good enough to let us mess them around with changes to our orders"; We are entitled to change are minds as customers this is of no cost to the dealer. The unwanted car is not down to you, I don't think you should rant and rave but a little something to take the edge off the disappointment would be welcome. AND whats an "earlier variation" Now With Toyo Rubber!!

Mar 16th, 2007, 09:31 PM	#8 (permalink)
popey Wants an Audi My Classifieds Join Date: Oct 2006 Location: Blackpool Local Time: 10:08 AM Posts: 1,428 Offline	At Woodmans you now have to go in and sign for any changes you make, not sure if this is the case at all dealers. This was only introduced just before I spec'd my new car. However if they know its an "early variation" they must know they have made a mistake or at least a mistake has been made at some point. Now With Toyo Rubber!!

Mar 17th, 2007, 04:43 AM	#12 (permalink)
popey Wants an Audi My Classifieds Join Date: Oct 2006 Location: Blackpool Local Time: 10:08 AM Posts: 1,428 Offline	Quote: Originally Posted by nephilin (original) My dealer just sent me a brand new contract everytime I made a spec change - think I must have at least 4 of these in my drawer! I had 10 from the first one Now With Toyo Rubber!!

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Mar 16th, 2007, 06:59 PM	#2 (permalink)
KillerByte Skadoosh! Join Date: May 2006 Location: Nottingham Local Time: 10:08 AM Posts: 9,575 Offline	Very sorry to hear that Stuvoi. Perhaps you can get something out of the dealer/MINI for this?

Mar 16th, 2007, 07:07 PM	#3 (permalink)
CC07ERS TYPE R GT VTEC POWERED My Classifieds Join Date: Jun 2006 Location: Type R GT Local Time: 10:08 AM Posts: 2,721 Offline	Now that must be a killer ,so near yet so far.

Mar 16th, 2007, 09:25 PM	#6 (permalink)
KillerByte Skadoosh! Join Date: May 2006 Location: Nottingham Local Time: 10:08 AM Posts: 9,575 Offline	Quote: Originally Posted by popey (original) AND whats an "earlier variation" Sounds like what he originally ordered and then he probably changed spec before the cut-off point and they've still built the original car.

Mar 16th, 2007, 09:26 PM	#7 (permalink)
nephilin MINI2 Regular Join Date: Jan 2007 Location: London Local Time: 10:08 AM Posts: 175 Offline	So sorry you have to wait another 4 weeks for the car of your choice - I feel your pain. I doubt the dealer will be able to compensate you in any way, but there's no harm in trying your luck.

Mar 16th, 2007, 09:36 PM	#9 (permalink)
KillerByte Skadoosh! Join Date: May 2006 Location: Nottingham Local Time: 10:08 AM Posts: 9,575 Offline	Quote: Originally Posted by Tigger, Eeyore & Roo (original) I'd tend to give them a bit of a break; they've already got to put an unwanted car into stock and most dealers are good enough to let us mess them around with regular changes to our orders and, as a direct result, mistakes are bound to happen sooner or later. Which is why I added MINI as an option here. It isn't the dealer's fault, but as the customer-facing part of MINI perhaps they could come up with something. It's unlikely to result in any form of compensation, but there's no harm in trying is there?

Mar 16th, 2007, 10:01 PM	#10 (permalink)
miniXL Small + Car = Big Smiles Join Date: Jul 2004 Location: Berkshire, UK Local Time: 09:08 AM Posts: 383 Offline	stuvoi - really sorry to hear about this! I would be gutted of this were to happen to me! It better not or my Red Nose Collection could become a redfaced one!

Mar 16th, 2007, 10:03 PM	#11 (permalink)
nephilin MINI2 Regular Join Date: Jan 2007 Location: London Local Time: 10:08 AM Posts: 175 Offline	Quote: Originally Posted by popey (original) At Woodmans you now have to go in and sign for any changes you make, not sure if this is the case at all dealers. This was only introduced just before I spec'd my new car. My dealer just sent me a brand new contract everytime I made a spec change - think I must have at least 4 of these in my drawer!

Mar 17th, 2007, 06:46 AM	#13 (permalink)
Tigger, Eeyore & Roo May '08: Bye bye Mini2... My Classifieds Join Date: May 2004 Location: Kernow, near England Local Time: 10:08 AM Posts: 4,512 Offline	Quote: Originally Posted by popey (original) We are entitled to change are minds as customers this is of no cost to the dealer. Actually, at this point we've entered into a binding contract to buy a car of a certain specification. The dealer could quite easily refuse to accept any change to the order but, to their credit, they do anyway. In some cases the specification is changes several times. In this case the dealer has come unstuck and its cost them an unwanted car in stock. Every time they accept a change to the order it will cost the dealer in administration time and they could, quite reasonably, make a charge for this. But, again to their credit, they don't. After they have done all this, at no cost to the customer, it seems a little unfair to want to make something out of it as well. I could imagine that an experience like that might make them think a little harder before accepting another change from the next customer. Tigger. PS: I do not work for a dealer and changed the specification on our first MINI so I'm including me in this May 08: Thanks to all of my friends on Mini2 for a lot of great times over the last 4 years. In future I can always be contacted here!

Mar 17th, 2007, 08:12 PM	#14 (permalink)
stuvoi MINI2 Regular Join Date: Jul 2004 Local Time: 10:08 AM Posts: 341 Online	Hiya The change I made was to add Sat Nav, DAB Radio & Parking Distance Control. Anyone from Mini2 who popped over to Northampton today and saw the black R56 MCS in the showroom would have seen the original specification in the flesh. Just as an update, I am currently driving a 56 plate MCS Convertible - as the MOT on my Mini is due on Monday, as it is literally 3 years old.. - they even put a full tank of petrol in it for me.. I had lots of apologies, they have fixed Part Ex at todays rate, so should save some money due to additional payment on existing car, and have said they are going to "sort me out of something", this may be Ipod link or Spotlights, but don't know yet as was talking to MD as salesman I was dealing with is off this weekend for his birthday. They are a good dealership, have been happy with them thus far, am disappointed, but it's not the end of the world, just hope it comes in and allows me to bed it in before the next run. Just for completeness, new spec is shown below: MCS Astro Black - was originally white roof / mirrors, is now black roof / mirrors Tuscan Beige leather Chili Pack Auto aircon (new) Sat Nav (new) Flame Alloys - in white - I know you cant have them with black roof, but they are taking them off the car that did arrive and will put them onto my new car for me DSC MF Steering wheel Exterior mirror pack Heated Washer / mirrors Chrome line interior Chrome line exterior Visibility pack Panoramic sunroof Darkened rear glass Auto dim interior mirror front seat heating Interior world tuscan beige anthracite roof lining interior trim piano black PDC (new) Rain sensors / lights on DAB (new) HIFI system

Mar 17th, 2007, 08:15 PM	#15 (permalink)
Tigger, Eeyore & Roo May '08: Bye bye Mini2... My Classifieds Join Date: May 2004 Location: Kernow, near England Local Time: 10:08 AM Posts: 4,512 Offline	Sounds like you've got a gem of a dealership there Tigger. May 08: Thanks to all of my friends on Mini2 for a lot of great times over the last 4 years. In future I can always be contacted here!

Mar 17th, 2007, 09:00 PM	#16 (permalink)
KenL MINI2 Master Join Date: May 2002 Location: Edinburgh Local Time: 10:08 AM Posts: 5,210 Offline	Quote: Originally Posted by stuvoi (original) MCS Astro Black - was originally white roof / mirrors, is now black roof / mirrors Tuscan Beige leather Chili Pack Auto aircon (new) Sat Nav (new) Flame Alloys - in white - I know you cant have them with black roof, but they are taking them off the car that did arrive and will put them onto my new car for me DSC MF Steering wheel Exterior mirror pack Heated Washer / mirrors Chrome line interior Chrome line exterior Visibility pack Panoramic sunroof Darkened rear glass Auto dim interior mirror front seat heating Interior world tuscan beige anthracite roof lining interior trim piano black PDC (new) Rain sensors / lights on DAB (new) HIFI system Crikey, that car sounds awesome, please post pics when you get it Red/Black R56 Cooper

Mar 17th, 2007, 09:31 PM	#17 (permalink)
Snowie MINI2 Master Join Date: Aug 2006 Location: Camberley, Surrey Local Time: 10:08 AM Posts: 1,415 Offline	Stuvoi I was at Wollastons today Is this your original order - absolutely stunning, the best car in the showroom. Sorry no interior pics but it was a great combination just a shame it did not have all of your bells and whistles on. Attached Thumbnails

Mar 18th, 2007, 10:24 AM	#18 (permalink)
stuvoi MINI2 Regular Join Date: Jul 2004 Local Time: 10:08 AM Posts: 341 Online	Quote: Originally Posted by Snowie (original) Stuvoi I was at Wollastons today Is this your original order - absolutely stunning, the best car in the showroom. Sorry no interior pics but it was a great combination just a shame it did not have all of your bells and whistles on. Snowie Thanks for the Pics - my wife could not look at at the car, but it does look lovely ) Cannot wait for the final one

Mar 18th, 2007, 11:15 AM	#19 (permalink)
memphisto MINI2 Regular Join Date: Jan 2003 Location: Bucks Local Time: 10:08 AM Posts: 166 Offline	Quote: Originally Posted by stuvoi (original) MCS Astro Black - was originally white roof / mirrors, is now black roof / mirrors Tuscan Beige leather Chili Pack Auto aircon (new) Sat Nav (new) Flame Alloys - in white - I know you cant have them with black roof, but they are taking them off the car that did arrive and will put them onto my new car for me DSC MF Steering wheel Exterior mirror pack Heated Washer / mirrors Chrome line interior Chrome line exterior Visibility pack Panoramic sunroof Darkened rear glass Auto dim interior mirror front seat heating Interior world tuscan beige anthracite roof lining interior trim piano black PDC (new) Rain sensors / lights on DAB (new) HIFI system Crikey, That is some spec you have there, must be at least 23,000 pounds worth! Your Cooper S will be quite a looker too, metallic black with white wheels!

Mar 18th, 2007, 07:14 PM	#20 (permalink)
stuvoi MINI2 Regular Join Date: Jul 2004 Local Time: 10:08 AM Posts: 341 Online	Quote: Originally Posted by memphisto (original) Crikey, That is some spec you have there, must be at least 23,000 pounds worth! Your Cooper S will be quite a looker too, metallic black with white wheels! Erm, total price was £23,821 <erk>, I have been hunting for lots of money hidden down the side of the sofa.....

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