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mmalc · May 11th, 2007, 03:25 PM

Quote: Originally Posted by jmelrose (original)

Consider this fair warning for US customers looking to get an accessory or something that upgrades the R56's CCC. That would be bluetooth, satellite radio, ipod interface,etc.

I have the navigation system, Bluetooth, and iPod interface, and they all work correctly(*).

Installing the software took a little longer than expected. The car went to the dealers to have other work done at the same time (windshield treatment and LoJack installation). I expected to get it back the next morning, but after "waiting"(**) in the customer lounge for a couple of hours I had to leave to attend a meeting. The dealership immediately furnished me with another loan car (BMW 328i in this case) and said they'd call when the installation was done. They did so shortly after midday.

Coincidentally, a few days ago I received a customer satisfaction call from MINI. When they asked me if I had any additional feedback I did mention that I'd heard that some people had reported having problems with the iPod installation, and in particular that at least one person had reported that the dealer had charged labour for the failed installation as well. I suggested that the installation be made a fixed price to shield the consumer from this sort of thing -- it doesn't seem fair that someone might be charged a thousand dollars (I exaggerate, but...) because of a failure on the part of the supplier. The MINI representative sounded sympathetic.

mmalc

(*) There have been a couple of occasions when the connection with the iPod was lost, and I've had to switch off the entertainment system to allow it to reset -- although this has been the case with my 05 Cooper S as well. Apparently there is a software update due in a month or two that may remedy this.

(**) Productively getting on with work, actually.

May 11th, 2007, 03:25 PM	#8
mmalc MINI2 newcomer Join Date: Oct 2005 Location: Bay Area, California Local Time: 03:57 PM Posts: 210 Offline	Quote: Originally Posted by jmelrose (original) Consider this fair warning for US customers looking to get an accessory or something that upgrades the R56's CCC. That would be bluetooth, satellite radio, ipod interface,etc. I have the navigation system, Bluetooth, and iPod interface, and they all work correctly(). Installing the software took a little longer than expected. The car went to the dealers to have other work done at the same time (windshield treatment and LoJack installation). I expected to get it back the next morning, but after "waiting"() in the customer lounge for a couple of hours I had to leave to attend a meeting. The dealership immediately furnished me with another loan car (BMW 328i in this case) and said they'd call when the installation was done. They did so shortly after midday. Coincidentally, a few days ago I received a customer satisfaction call from MINI. When they asked me if I had any additional feedback I did mention that I'd heard that some people had reported having problems with the iPod installation, and in particular that at least one person had reported that the dealer had charged labour for the failed installation as well. I suggested that the installation be made a fixed price to shield the consumer from this sort of thing -- it doesn't seem fair that someone might be charged a thousand dollars (I exaggerate, but...) because of a failure on the part of the supplier. The MINI representative sounded sympathetic. mmalc () There have been a couple of occasions when the connection with the iPod was lost, and I've had to switch off the entertainment system to allow it to reset -- although this has been the case with my 05 Cooper S as well. Apparently there is a software update due in a month or two that may remedy this. (**) Productively getting on with work, actually.