Well, let's hope that things will work out well. At this point you have only been working through your dealership, yes? Have you considered writing a letter to both your Service Advisor and the Manager of the Service Dept, with a copy to your Motoring Advisor? Just so that everyone knows exactly what is what? I'm correct that you have not contacted MINI USA yourself, yet - yes?
Naturally one does have to remain controlled, but at the same time one does need to be sure that the complete story is known and, in my opinion, the best way to do this is to put in writing - a 'hard copy' not an email - what the circumstances are and what you're looking for as a response - this way there can be no misunderstandings and you will have it in your "back pocket" to show to another resource if needs be.
Just my thoughts. I feel for you.
Also - it's a very busy time around the New England area as MINIs are massing for MOT 2007, so don't feel badly if you don't get many posts in response to your questions.
Hang in there!
First love: MC CVT Indi Blue/White '04
Past MINI: MC CVT PW/Black '06
Present MINI: MCCa Pure Silver/BLK '09 w/roof rails |