MINI2 - MINI Forum - View Single Post - Rejection

danb · Jul 31st, 2007, 09:29 AM

I've got a problem with my MCS at the moment, which sounds alot like Popey's original problem which is why I'm asking about rejection at such an early stage.

I bought my car from Castle (York), but I work in Warrington during the week. I had David Holmes (Stockport) look at the car on the 19th, and they sent a "PUMA" to BMW. BMW came back with a suggested fix, which was done yesterday - and the car is still exactly the same. They are now sending another puma to BMW to see what is suggested.

I contacted Castle to find out where I would stand if I wanted to reject the car in the future, and (long story short) they said that any work carried out by David Holmes would have to be done again by them. I.e. they want to try and repair it themselves.
I can see both sides of the argument, but surely when the BMW service system is completely centralised it would be obvious that the car cannot be fixed.

The reason I am posting this, is that I don't want to spend the next month letting David Holmes try to fix the problem - then finally resign to the fact that I will have to reject the car, just for Castle to insist they get at least another three tries at repairing it.

Don't get me wrong, I don't want to reject the car just for the sake of it, but if I do get sick of waiting I don't want to have to let Castle mess with the car for another month.

Jul 31st, 2007, 09:29 AM	#1
danb MINI2 Master My Classifieds Join Date: Jan 2005 Location: York / Manchester Local Time: 02:48 AM Posts: 696 Offline	Rejection - Do they have to attempt to repair it? I've got a problem with my MCS at the moment, which sounds alot like Popey's original problem which is why I'm asking about rejection at such an early stage. I bought my car from Castle (York), but I work in Warrington during the week. I had David Holmes (Stockport) look at the car on the 19th, and they sent a "PUMA" to BMW. BMW came back with a suggested fix, which was done yesterday - and the car is still exactly the same. They are now sending another puma to BMW to see what is suggested. I contacted Castle to find out where I would stand if I wanted to reject the car in the future, and (long story short) they said that any work carried out by David Holmes would have to be done again by them. I.e. they want to try and repair it themselves. I can see both sides of the argument, but surely when the BMW service system is completely centralised it would be obvious that the car cannot be fixed. The reason I am posting this, is that I don't want to spend the next month letting David Holmes try to fix the problem - then finally resign to the fact that I will have to reject the car, just for Castle to insist they get at least another three tries at repairing it. Don't get me wrong, I don't want to reject the car just for the sake of it, but if I do get sick of waiting I don't want to have to let Castle mess with the car for another month.