In the past 4 years we've bought a 330 convertible, 3.0 X5 and
JCW Works. Both BMWs from Wollaston and the
JCW from John Cooper garages. All because the sales people at Victoria (as it was then) just couldn't be bothered to even call back at any stage of the sales process.
They are our local dealer but when they can't be bothered to return calls and keep promised actons when trying to get a sale I don't give much hope for their after sales service.