Greetings;
Since we tend to hear a fair few bad news stories about car dealers, I thought that it would be nice to follow up with a good one!
OK, last Friday I returned from Portland to Melbourne after working there for a couple of days. When I pulled up at home, my lovely wife came out to greet me whilst I was opening the garage door. She then uttered the dreaded words
"it looks like your car has an OIL LEAK". 
Sure enough, near the front right hand tyre, there was a patch of fresh oil (so I thought) about the size of a 50c piece. Oh dear
...
Stifling my initial urge to panic, rant and then rave to the dealer - who would have been closed anyway, I thought that I would wait over the weekend and see if the oil leak re occured - usual denial mechanism - "could be an oil breather overflow, etc". But on Saturday, after a brisk early morning run it was there again...
OK fast forward to Monday morning, and I am on the phone to the Geelong MINI Garage, explaining the situation to them. I spoke with Aaron, who was most helpful. Despite being fully booked, he asked me to bring the car down to them as soon as I could, so they could have a look at it.
I got there at about 1000, and Aaron took one look and asked if I had noticed if there had been a bit more harshness and vibration when driving the car. I replied that there had been, especially over the last couple of days. He then lifted up the bonnet, and pointed out the RHS engine mount. There was a trail of oily fluid leaking from it! He explained that the fluid filled engine mount on that side had obviously sprung a leak, thereby emptying itself and leading to the increase in vibration and harshness.
He asked me to leave the car with him.
I received a call from him at about 1630 yesterday, advising me that the car was ready to be picked up. I caught a train there this morning and everything is now OK - new engine mount put in, all done under warranty.
I guess that this should NOT be out of the ordinary - but having been through a number of less than satisfactory warranty episodes with other Euro and Japanese brands, it certainly came as a very pleasant surprise - as indeed did the flexibility they showed in squeezing me in at such short notice.
Well done to Geelong Mini Garage!
Cheers,
