MINI2 - MINI Forum - View Single Post - Reasons for Voided, Void, Rejected or Cancelled Insurance Claims.

Martin F · Jan 12th, 2008, 11:07 AM

Quote: Originally Posted by Randall Raines (original)

In a couple of cases involving me & my friends, queries have arisen and it has been down to errors through either confusion between both party's (not knowing what the other is asking for or providing cover for), or clerical errors (not adding things that they have been notified of, or not adding something that you asked for, other mistakes) on the insurances part resulting in the policy holder not being properly covered or not being insured through no fault of their own

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I agree that misunderstandings can cause problems. That is the trouble with doing things on the phone. I much prefer to do things in writing, whether by email or letter to confirm what has been agreed so there is no room for subsequent dispute.

For example, Norwich Union insist on describing my car as having"Replacement seats". In fact it has standard Chili pack seats and I have it in writing that that is what they mean. Not a problem in this case but it emphasises the scope for misunderstandings.

Jan 12th, 2008, 11:07 AM	#27
Martin F Making it add up Join Date: Apr 2006 Location: Sussex Local Time: 06:30 AM Posts: 633 Online	Quote: Originally Posted by Randall Raines (original) In a couple of cases involving me & my friends, queries have arisen and it has been down to errors through either confusion between both party's (not knowing what the other is asking for or providing cover for), or clerical errors (not adding things that they have been notified of, or not adding something that you asked for, other mistakes) on the insurances part resulting in the policy holder not being properly covered or not being insured through no fault of their own . I agree that misunderstandings can cause problems. That is the trouble with doing things on the phone. I much prefer to do things in writing, whether by email or letter to confirm what has been agreed so there is no room for subsequent dispute. For example, Norwich Union insist on describing my car as having"Replacement seats". In fact it has standard Chili pack seats and I have it in writing that that is what they mean. Not a problem in this case but it emphasises the scope for misunderstandings.