| I've used Sytner in Brum adn Sutton Coldfiled nad have had mixed experiences . the guy who sold me my first Mini was good (bit tight, refused to fill it up) but alwasy returned my calls etc, I then went back there to chnage to an S and the girl who dealt with me was awesome - I then had a load of problems with that car in teh first week (clutch, steering column, track rod ends, rattle boot lid, didn't like starting when hot and the interior lights wouldn't come on when you opened the doors) and it was all sorted ASAP and well.
I then had to sell the S and get a One as I chnaged jobs, loads of miles etc and went to Sytner central - sales very good, best trade in value for the S (although I still got shafted) and they gave me a good interest rate. All very good until I realised the car wasn't right....
Steering wheel out of alignment (they blamed me!) and teh 1st time it went back told me it wasn't worth doing anything about and the heater controls didn't light up (they still didn't properly after the 1st time) and when it cmae out the dash hadn't been out back together, it wasn't washed etc (unlike at Sutton where it always came back immaculate). After lots of arguements it was sorted (although badly - after chnaging the wheels last week and having the tracking checked, it turned out some of the track rod end fixings where lose - guess who's fault? yep - mine!).
Their service department never ring bak and when you point this out to the receptionist she gets very stroppy. Shame really - when I go back to an S (car allowance time) I won't be going back there!  | 
