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Andyblizz · Feb 22nd, 2008, 07:54 AM

Quote: Originally Posted by Andyblizz (original)

My wife has had 2 issues with her Clubman Cooper.

She picked it up on the 22nd December.

The 1st Problem (1st week) was that the when the windows drops when opening the door and then goes back up when closed. It didnt return to the same position. Left gap between window and frame.

She rang Mini emergency service and they were out within the hour.

The 2nd Problem (Last sunday) the clubman door would not open. Trying the door handle and nothing happened.

We drove it straight to Robert Stern and they gave us a Convertible didnt have anything else. (Didn't like it at all) They looked at it monday and it was fine. But they said it was more than likely connected to the previous issue and ordered the parts to change the window and door mechanics.

And they brought out a Clubman S for us, as Convertible was not practical for wife needs. I had a drive in the S and it was nice, But actually perfered the softer drive of the cooper clubman. (This coming from me who has a MCS)

We have got the car back now and all seems fine.

And i was very impressed with both Mini emergency Services and Robert stern for sorting the problems out so quickly.

Andy

Things are getting from bad to worse.

Last friday the window issue retuned (Drivers side again), but when they looked at it apprently it was a different issue but caused the same problem.

Got the car back yesterday. (Had a Cluman Cooper S which i enjoyed driving.)

But this morning the Window issue returned but this time to the Passenger door.

My wife is not happy. (i think that might be the understatement of the year)

She is actually looking at giving the car back now.

As she has had it less than 2 months. And there has been 4 issues.

Does anyone have any advise on where she stands in regard to handing the car back.

Regards

Andy

Feb 22nd, 2008, 07:54 AM	#55
Andyblizz MINI2 Newbie Join Date: Feb 2007 Local Time: 08:37 PM Posts: 41 Offline	Quote: Originally Posted by Andyblizz (original) My wife has had 2 issues with her Clubman Cooper. She picked it up on the 22nd December. The 1st Problem (1st week) was that the when the windows drops when opening the door and then goes back up when closed. It didnt return to the same position. Left gap between window and frame. She rang Mini emergency service and they were out within the hour. The 2nd Problem (Last sunday) the clubman door would not open. Trying the door handle and nothing happened. We drove it straight to Robert Stern and they gave us a Convertible didnt have anything else. (Didn't like it at all) They looked at it monday and it was fine. But they said it was more than likely connected to the previous issue and ordered the parts to change the window and door mechanics. And they brought out a Clubman S for us, as Convertible was not practical for wife needs. I had a drive in the S and it was nice, But actually perfered the softer drive of the cooper clubman. (This coming from me who has a MCS) We have got the car back now and all seems fine. And i was very impressed with both Mini emergency Services and Robert stern for sorting the problems out so quickly. Andy Things are getting from bad to worse. Last friday the window issue retuned (Drivers side again), but when they looked at it apprently it was a different issue but caused the same problem. Got the car back yesterday. (Had a Cluman Cooper S which i enjoyed driving.) But this morning the Window issue returned but this time to the Passenger door. My wife is not happy. (i think that might be the understatement of the year) She is actually looking at giving the car back now. As she has had it less than 2 months. And there has been 4 issues. Does anyone have any advise on where she stands in regard to handing the car back. Regards Andy