Hi
I posted couple of days back how I was refused last tlc service at dealer.
Well I wrote a nice little email to BMW Customer Care when I was back at the PC and today I had a nice mesage to say that they would honour the TLC afterall even though it was out of warranty, they said dealer should have used a bit of common sense (WOW) also they did say that my local dealer would phone me to make an appointment - not heard anything from them yet !
It really does show that indeed MINI customer care does listen to its customers afterall welldone and thanks, you may have just saved the dealer a lost customer.
regards
Jon
