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adscma · Mar 28th, 2008, 01:43 PM

After taking delivery of my new Astro Black Cooper on the 1st march I was thrilled with it, it was a huge spec too everything I wanted as I had ordered it back in January

2 weeks in drivers door window has failed, it wont drop down and lower the window when i open the door, so I took it back to the dealer who was very busy and after resetting it said I would have to bring it back in, so I put up with it for the weekend, Im driving down the motorway loads of rain, next minute it opens itself it try to shut it it then goes all the was up to the top and closes then re opens half way im struggling to get it to close and had to pull into the services by this time im soaked! eventually i get it to shut only by having the door open at the same time, took it back to the dealer on tuesday they've still got it, they had to ask BMW for assistance and when BMW cam back they said it needs a new footwell module (which I assume is an electrics control box) however its out of stock and wont be in till the end of next week at the earliest - This is simply not acceptable!

Ive called BMW customer service and they said they'll look into it, and they've never got back to me - Has anyone got any experiences of MINI Customer Services, I'd like to know

Im starting to really regret buying this new mini never had any problems like this with my old R50 ONE

What everyone thinking?

Is this is this acceptable behaviour from BMW

The spec of my car was in excess of £20k

Mar 28th, 2008, 01:43 PM	#1
adscma MINI2 Regular Join Date: Jul 2006 Location: Cheshire Local Time: 10:22 AM Posts: 113 Offline	R56 Cooper Problem! After taking delivery of my new Astro Black Cooper on the 1st march I was thrilled with it, it was a huge spec too everything I wanted as I had ordered it back in January 2 weeks in drivers door window has failed, it wont drop down and lower the window when i open the door, so I took it back to the dealer who was very busy and after resetting it said I would have to bring it back in, so I put up with it for the weekend, Im driving down the motorway loads of rain, next minute it opens itself it try to shut it it then goes all the was up to the top and closes then re opens half way im struggling to get it to close and had to pull into the services by this time im soaked! eventually i get it to shut only by having the door open at the same time, took it back to the dealer on tuesday they've still got it, they had to ask BMW for assistance and when BMW cam back they said it needs a new footwell module (which I assume is an electrics control box) however its out of stock and wont be in till the end of next week at the earliest - This is simply not acceptable! Ive called BMW customer service and they said they'll look into it, and they've never got back to me - Has anyone got any experiences of MINI Customer Services, I'd like to know Im starting to really regret buying this new mini never had any problems like this with my old R50 ONE What everyone thinking? Is this is this acceptable behaviour from BMW The spec of my car was in excess of £20k