hear,hear, at first i kept getting fobbed off by the sales staff at Williams Manchester over the problems with our car which at the time was just over 12 months old saying "it isn't a new car you know ".
after 3 weeks i had had enough and hand delivered a letter stating i was returning the car under the 28 day return policy within the mini cherished programme,it was only then that problems with the car started to get sorted as they got the car straight in and a loan car given to us and the promise that the car would not come back to us until sorted, when we got the car back there were cigarette burns in the cars headlining-i am not joking.
my wife was in tears and we took the car back and after a lot of shouting at the sales manager he agreed to fit a new headlining which was done by their muppets in the body shop.
after that we have never been near the place and i always steer anybody away from manchester if anybody at work or a friend says they are looking for a mini.
i also complained to BMW/MINI customer services who were very sympathetic and admitted Williams Manchester were poor but they sell a heck of a lot of cars so the number of negative complaints they get won't be enough for anybody to investigate the complaints.
i will never spend another penny there and they always get the 2 finger salute when i drive past!
just because of the bad experience there it has not stopped me spending money with Williams Rochdale who i think are superb,i have bought 2 nearly new BMWs and the new clubman in the last 18 months from them and have been very happy with each deal having shopped around each time they were by miles the cheapest.
