[astilla]

I went to visit the Service Production Manager and Master Technician at the dealership today to discuss the issues I've had. As expected they were very apologetic and the Master Tech will be taking care of my car personally (allegedly). The Master Tech (with 10 years BMW experience) has only joined the dealership in the last few weeks so he definitely wasn't there when my car was picked up and he assured me he would sort the car out and check it all over properly. They also said that the staff in question who did the original work would be dealt with appropriately.

I just want my car back.

I've now been swapped out of the Astra I had from Enterprise Car Rental (via Mini Emergency) and into a BMW 116 from the dealership. Apparently the main part I require needs to be got from Germany and will get to the dealer on Thursday at earliest.