I worked with Neil and the manager named Phil. The First time we went down to Schomp it was great and we took the clubman for a drive. I was hooked and even liked the sales people. 2 days later we went back with our trade and thats when it all went down hill. I sat in the chair at Neil's desk for about an hour because he had a customer picking a car up. This customer was not even at the dealership and never showed up in that first hour. I did have a few nice sales people see us sitting and asked if we needed help. I just wish Neil would have passed me off to them if he was busy. When he did sit down to help us he had to get Phil to take my trade for a test drive. Neil was gone again and Phil came back to tell us what it was worth. Another 30-45min sitting at the desk Neil came back. They only had blue clubmans in we wanted PW or BRG when he found that out things went down hill even more. Now the other customer picking up his car was back so again I sit. He came back and told me he couldn't help find a car because it was Sat and would try to get me an answer by Tue and walked away. After a few more minutes we got up and waked out the door thinking that was the end of his help. On Monday I called to talk with Phil and told him DO NOT have Neil call me back I was done with him ten minutes later who's on the phone but Neil trying to help me out. So I give him one more chance and he sends ma 2 cars by email that are coopers not clubmans. He did send me one clubman he found after that but it was auto and not what we wanted. Now even more ****ed I called back and talked with a new MA named Lance. He was going to try and work out what cars he could find and/or how long it would take for me to order one. To this day I have never had a call back or email with any of them. I had to be back in NY around the first week of May so gave the local dealer a call who was great. In less than 10 minutes we had a car picked out and on order! It's not often that I write reviews or call in reviews on people but this dealership just pushed me to the brink! I hope the service is better as I have to use them. |