Thats what I thought to, have a read of this
http://www.mini2.com/forum/2nd-gen-f...peratures.html
If you are not happy with the service you are getting from your dealership, take your car elsewhere. Any MINI dealership can do your warranty work. Take the car out with a BMW/MINI technician and demonstrate the problems. My car goes to Woodmans in Blackpool, which is about a 100 mile round trip from here - just for excellent customer service.
Stick with it, as somebody will sort it out for you.