[alzee]

It wasn't in a letter, but in emails, as follows:

(mine to him)

Quote:

Hi *****

I mentioned to you that I’d joined a Mini Forum over the weekend. I’ve been browsing it at some length now and have managed to worry myself over the large quantity of reported faults on there. I’d like some reassurance that any and all faults will be addressed quickly and thoroughly by you, and that I’d be issued with a courtesy car while the faults are rectified.

One fault in particular that many owners seem to be experiencing is the Cooling Fan coming on somewhat randomly on very short journeys; has this been addressed in manufacture now?

I look forward to hearing from you directly.

(his response)

Quote:

Morning *****,

With regards to any possible future problems that may occur we have numerous loan cars and demo's available so you will never be off the road.

******* Mini pride their selves on the after sales care so please rest assured any problems will be dealt with as fast as possible.

The cooling fan fault you mentioned has been rectified by the manufacturer and is no longer an issue.

I have added white indicator lenses as instructed.

Kind regards

There you go folks, I hope it helps.

alzee