Sorry if this sounds harsh, but I'm only trying to help....
Posting your full name, address and mobile number was not a good idea! The fact they are within a Word document attachment probably helps. Hopefully there isn't anyone on the forum who would missue your details, but posting info like this to the internet is silly... Just think, if you'd posted them directly to the thread Google could index them....
"Renault Megane and in the two years I own it" you should have used 'owned'.
The sentence starting "This is first car I have had from the BMW group" doesn't make sense.
I was always told you shouldn't start sentences with 'but'.
I wouldn't mention compensation at this point. I would explain what's happened and what your concerns are. BMW do give gestures of goodwill so may give you something anyway. If they don't I'd mention it after getting the work done.
The trim being damaged isn't an issue, should they damage anything they will (should anway!) replace it.
The car being off the road for 4 days isn't really an issue, you'll be given a loan car should you need it. If they can't organise that in time then you've got something to complain about.
Sure its a shame the part is on back order, but it only effects your iPod, hardly the end of the world and maybe you can use the aux input until it arrives? The car is still perfectly usable.
I'm not saying you shouldn't complain, I think you should, but just consider that things could be a lot worse! Sure it's dissapointing that your new car has a fault, but components do fail and your problem should be fixed easily. The only thing I'd be concerned about at this point is dash rattles afterwards, but plenty of Minis suffer rattles anyway without the dash being taken out...
Just think, things could be a worse! My MCS has suffered the cold start rattle and a few interior rattles, it was also delayed a month due to faulty fuel pump before I took delivery of the car. It's been off the road around 7 weeks for the engine rattle. Others have suffered worse. Each time I've emailed Mini customer services and been pleased with the outcome.
PS You got lucky with the Renault. I had a Clio 172 and whilst it didn't spend much time at the dealers bits continually fell off and switches failed etc... |