Just to update you all...
After a week of angst and abysmal communication with the "Client Loyalty Manager" at the dealership, we finally managed to get a meeting with the service manager, where we laid it all out on the table.
It seems that poor communication exacerbated an already very difficult situation with our car. After a lengthy meeting (about 3 hours) and being taken under the car in a service bay to see everything that had been done, we had enough of our confidence restored to feel comfortable driving the car again. We've had it for a few weeks now, and aside from a sticking sunroof, the car has been trouble free, and we're really enjoying it.
It will probably take a few more weeks or months to fully restore our confidence in the vehicle. It may take a little longer to feel fully confident in our dealership, though. Through the first few weeks, they showed us considerable good will and treated us really well in light of the hardships we were experiencing with our vehicle. Unfortunately, they squandered all of that good will within a couple of days by completely mis-handling our case and not communicating with us as they should have. But they're making every effort to win back our confidence and move forward in a positive way. |