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karmuze · Feb 18th, 2002, 11:54 PM

I sent my dealer MINI representative my first e-mail, since my August 2001 signup, asking when the dealership expected to receive its dealership agreement and what position I was on their interest list. This was the return e-mail I received.

(color and font reproduced as received)

From: Ray Velasquez
Subject: RE: MINI Cooper

Hi, sorry but I have to be really blunt:

YOU ARE ON THE LIST AND JUST NEED TO RELAX!!!!

I WILL CALL YOU WHEN IT IS TIME
TO GET YOUR DEPOSIT. PLEASE DO NOT SEND ME ANY MORE EMAILS OR PHONE CALLS
(except if your email or phone number
changes). I have 650 people on this waiting list
that are constantly contacting me and I simply
can not keep up.

Thank you for understanding,

Ray

Notice that I never received an answer to my original question nor any suggestion as to how or when it might be answered. I think that this shows that when MINI USA chose their MINI dealers, that the dealer's CSI (customer service index) did not figure very high in the selection process.

Feb 18th, 2002, 11:54 PM	#1
karmuze MINI2 Regular Join Date: Feb 2002 Location: colorado Local Time: 03:37 PM Posts: 259 Offline	US dealership offends MINI customer I sent my dealer MINI representative my first e-mail, since my August 2001 signup, asking when the dealership expected to receive its dealership agreement and what position I was on their interest list. This was the return e-mail I received. (color and font reproduced as received) From: Ray Velasquez Subject: RE: MINI Cooper Hi, sorry but I have to be really blunt: YOU ARE ON THE LIST AND JUST NEED TO RELAX!!!! I WILL CALL YOU WHEN IT IS TIME TO GET YOUR DEPOSIT. PLEASE DO NOT SEND ME ANY MORE EMAILS OR PHONE CALLS (except if your email or phone number changes). I have 650 people on this waiting list that are constantly contacting me and I simply can not keep up. Thank you for understanding, Ray Notice that I never received an answer to my original question nor any suggestion as to how or when it might be answered. I think that this shows that when MINI USA chose their MINI dealers, that the dealer's CSI (customer service index) did not figure very high in the selection process.