My power steering pump failed on Sunday 16th December, I made a quick call to my local garage BMW Scotthall Southampton, and also a call to MINI UK to register my details. Dropped the car off to the garage on 17/12/12 and asked them to make a goodwill claim. Received a call this morning and the dealer and they confirmed that MINI UK agreed to pay 100% of the parts and labour for the whole pump - Very Happy!!!
All I have to pay is £75 for diagnostics and for the fluids!
MINI Uk confirmed that they can consider a claim for any MINI up to 10 years old.
Very helpful service all round. I spoke to a lady called Miya at MINI UK who was more than helpful!
Restored faith with MINI and a very satisfied customer!!! From Failure - Successful claim - Fixed car in 2 days!!!