Thank you for all of your comments and for passing this up-stream. I let the stress of many different areas culminate into a FLAMETHROWER response that I will regret forever. I am very sorry for treating ANYONE the way I did Karmuze and can only hope that he will forgive me
The Friday that I sent that email to Karmuze (and I am embarrassed to say, 1 other person) was my first day vertical after a tonsillectomy and it was very poor judgment for this workaholic to even check my email. I could easily blame it on the medication that I was on but it was more brought on by the frustration that I felt with the barrage of emails and phone calls that I had been receiving. Although Karmuze may have only sent me a few emails and phone calls, he ended up being the poor chap who triggered the avalanche. I can truly say that I am not mean, evil, nasty, or an a-hole, and hope you all will give me a second chance to prove it.
The dealership that I work at is the absolute best company that anyone could work for or buy a car at. We have consistently been ranked with one of the highest CSI rankings in Colorado for both our BMW store and our Honda store. With that email and the way I blew up, I am not an accurate reflection of it. Lisa Schomp and the rest of the Ralph Schomp Automotive staff have been working hard to undo the wrongs of generations of SLIMEY car guys and I am afraid I have set us back with my explosion. We are not charging a penny over MSRP on the MINI and are making our $500 deposit refundable up to the point of the actual factory order.
I am immeasurably sorry for not only the short fuse that I showed but for the damage that I have caused to 60 years of hard work establishing our reputation in the community and for offending Karmuze and the rest of you. MINI chose us to be the only dealer in Colorado for many reasons and my response may have caused many of you to question that decision. Please do not let Ralph Schomp MINI suffer for my actions. We truly are a fantastic place to get a vehicle, have it serviced, or just visit (ask anyone who knows us or has bought a car here).
Those of you on our list in Colorado may know that I am no longer handling our MINI stuff and am back to doing my primary job. We now have a full time team of people that will take fantastic care of you. They are John Angel (MINI Manager), Aaron Heggen and Logan Richins (MINI Motoring Advisors). With the help of Bob Zusman from MINI Corporate, they are getting a first class immersion into all things MINI.
This is the hardest letter that I have had to write because I do take everything personally, especially when I make mistakes. I screwed up and hope that you can all forgive me. I am embarrassed that this came out but sort of glad that it did so that I can make this public apology. Please do not hold this against MINI or Ralph Schomp MINI.
I met with Karmuze just over a week ago when we had a Cooper here at the dealership (what fun it was) and apologized in person but hopefully the printed apology will help as well.
Thank you all for whacking me upside the head and for your forgiveness.
Ray Velasquez aka "Ol Ray" by Gromit