I got on the interest list at Long Beach MINI the day they became "official." I was promised I would be contacted when the showroom was open and a demo car was available. I was promised I would be sent a brochure and kept informed of the progress of the dealership. I have written to them several times and never received an answer. I never got any calls, never got any brochures, nothing. It is as though I don't exist. They are open now and selling cars, because at least one poster here got his car there last weekend.
I have already decided to put off buying the car until BMW gets its act together and improves the build quality once and for all, but the dealer doesn't know that. It angers me that I was treated like a pile of dog poop. A promise is a lie if you don't keep it. I don't like being lied to and I don't like being ignored. When I was at the dealership the opening day, I got the impression that the salespeople in the MINI division would rather be selling BMWs where the sales commission is a lot larger. Buying a new car should be a pleasant experience. Some dealers apparently need a refresher course in customer relations. |