MINI2 - MINI Forum - View Single Post - Has anyone else had a problem with their dealer service???

InDbluMini · Oct 31st, 2003, 01:22 AM

Has anyone else had a problem with their dealer service?? Im just wondering cuz I bought my mini in for the second time for stalling. They had to keep my car for a couple of days to get the control unit re-coded. I come in to pick up my car and when they drive it over to me, i noticed a dent on the back of the hatch by the plate!!!

That dent wasnt there when i bought it in. I was getting the brush off so I demanded to speak to a manager. I said that dent wasnt there when i bought it in, and he says, "Well i dont know that" and I was like" well you just showed me the sign in sheet and nothing was marked off for body damage so it was brought in clean 'I started grinding my teeth, i was getting really mad at this point.... Ok so at this point he'says as a 'good will' gesture bring it back in next week and we'll fix it....(obvioulsy he assumed responsibilty for it )

ok fine... I bring it back in the following week, another night drop.. and they call me up the following day and was like ok its all fixed its all set to go. I get there, the keys arent in the car, no paper work, nothing... i check the back of the car where the dent is.. and its worse than what it was before!!!!

Sales was still open so i went over there and met with my sales rep, and complained... ok fine he said he'd speak with them and get them to fix it.... Ok now the next day my sales rep calls me up and tells me what they told him.... 1. that the dent guy said he tried but it was in such a way that he couldnt and just didnt want to do anything more with it.. 2. Service was saying that night drops are different that since no one is checking in the car they are not responsible if anything happens to the car. But he said that his manager said that being they tried to fix it in the first place, now they are responsible for fixing it right....

My sales rep said he had to go thru a few managers and "struggle" a little but finally got a date for them to take the car back and fix it right. We'll see how this goes. I have an appt to bring it back in two weeks to get it fixed again.

Oct 31st, 2003, 01:22 AM	#1
InDbluMini MINI2 Newbie Join Date: Aug 2003 Local Time: 11:52 PM Posts: 3 Offline	Has anyone else had a problem with their dealer service??? Has anyone else had a problem with their dealer service?? Im just wondering cuz I bought my mini in for the second time for stalling. They had to keep my car for a couple of days to get the control unit re-coded. I come in to pick up my car and when they drive it over to me, i noticed a dent on the back of the hatch by the plate!!! That dent wasnt there when i bought it in. I was getting the brush off so I demanded to speak to a manager. I said that dent wasnt there when i bought it in, and he says, "Well i dont know that" and I was like" well you just showed me the sign in sheet and nothing was marked off for body damage so it was brought in clean 'I started grinding my teeth, i was getting really mad at this point.... Ok so at this point he'says as a 'good will' gesture bring it back in next week and we'll fix it....(obvioulsy he assumed responsibilty for it ) ok fine... I bring it back in the following week, another night drop.. and they call me up the following day and was like ok its all fixed its all set to go. I get there, the keys arent in the car, no paper work, nothing... i check the back of the car where the dent is.. and its worse than what it was before!!!! Sales was still open so i went over there and met with my sales rep, and complained... ok fine he said he'd speak with them and get them to fix it.... Ok now the next day my sales rep calls me up and tells me what they told him.... 1. that the dent guy said he tried but it was in such a way that he couldnt and just didnt want to do anything more with it.. 2. Service was saying that night drops are different that since no one is checking in the car they are not responsible if anything happens to the car. But he said that his manager said that being they tried to fix it in the first place, now they are responsible for fixing it right.... My sales rep said he had to go thru a few managers and "struggle" a little but finally got a date for them to take the car back and fix it right. We'll see how this goes. I have an appt to bring it back in two weeks to get it fixed again.