MINI2 - MINI Forum - View Single Post - Has anyone else had a problem with their dealer service???

prs · Dec 11th, 2003, 08:24 PM

Quote: Originally Posted by Gas O

I took the MINI in for repairs to the driver's side indicator light because the clip had broken and it was just dangling (had to tape it up for a while there). Called to schedule an appointment thinking that they would have time to order the part etc. Get there on appt day, drop off car, was informed it would take the majority of the day and to come back around 5:00. I come back at 5:00 and they tell me they have to order the indicator light assembly because they didn't have it in stock. Ok...it took all day to figure that one out I guess. They tell me to come back in two weeks. I return and they take all day to fix the indicator light, I pickup and drive home. A few months later I open my hood to change the oil and I find a rusty Xacto knife jammed near the bonnet hinges very close to cutting open the wire leading to the Xenon headlight assembly. I will never go to this dealership again (PM if you want to know which). Eastbay MINI all the way from now on.

I had a similar problem with my 2004 Mini, which I had just picked up from East Bay Mini. (The driver's side signal light popped out within the first 100 miles making a very frightening noise. I thought a major component somewhere underneath the car had broken loose.) I called EBM and returned there a week later without an appointment. They fixed it while I waited. I was told that they had to fish the missing clip out of the wheelwell and put it back where it belonged. I was at the dealership for about an hour or so.

Dec 11th, 2003, 08:24 PM	#13
prs MINI2 Regular Join Date: May 2003 Local Time: 09:52 PM Posts: 146 Offline	Quote: Originally Posted by Gas O I took the MINI in for repairs to the driver's side indicator light because the clip had broken and it was just dangling (had to tape it up for a while there). Called to schedule an appointment thinking that they would have time to order the part etc. Get there on appt day, drop off car, was informed it would take the majority of the day and to come back around 5:00. I come back at 5:00 and they tell me they have to order the indicator light assembly because they didn't have it in stock. Ok...it took all day to figure that one out I guess. They tell me to come back in two weeks. I return and they take all day to fix the indicator light, I pickup and drive home. A few months later I open my hood to change the oil and I find a rusty Xacto knife jammed near the bonnet hinges very close to cutting open the wire leading to the Xenon headlight assembly. I will never go to this dealership again (PM if you want to know which). Eastbay MINI all the way from now on. I had a similar problem with my 2004 Mini, which I had just picked up from East Bay Mini. (The driver's side signal light popped out within the first 100 miles making a very frightening noise. I thought a major component somewhere underneath the car had broken loose.) I called EBM and returned there a week later without an appointment. They fixed it while I waited. I was told that they had to fish the missing clip out of the wheelwell and put it back where it belonged. I was at the dealership for about an hour or so.