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BruceK · Apr 21st, 2002, 12:48 AM

Quote:

Originally posted by jailed
....Normally the dealership asks that you bring the survey back into them and let them fill it out and in exchange for doing this they will give you a free tank of gas or other small item such as car wash, oil change...

I've heard of dealers stressing to customers that they'd like positive feedback, and they’d welcome the opportunity to fix any problems before a customer would report negative feedback or dissatisfaction on a survey, but I have never heard of having the dealer fill out the survey itself.

I don't want to sound naive here, but in my opinion it would be corrupt and unethical in the extreme to even suggest doing so.

Does the term “bribe” come to mind?

Apr 21st, 2002, 12:48 AM	#2
BruceK Moderator & Sponsor Join Date: Mar 2001 Location: San Antonio, Texas Local Time: 01:23 PM Posts: 3,759 Offline	Quote: Originally posted by jailed ....Normally the dealership asks that you bring the survey back into them and let them fill it out and in exchange for doing this they will give you a free tank of gas or other small item such as car wash, oil change... I've heard of dealers stressing to customers that they'd like positive feedback, and they’d welcome the opportunity to fix any problems before a customer would report negative feedback or dissatisfaction on a survey, but I have never heard of having the dealer fill out the survey itself. I don't want to sound naive here, but in my opinion it would be corrupt and unethical in the extreme to even suggest doing so. Does the term “bribe” come to mind? + 2002 MINI Cooper S - Dark Silver / White roof, Sport, Premium, Lapis blue leather + 1965 Mini Traveller - Tartan Red / White roof, 1275, Cooper S discs, fully restored/renewed