| I had my MINI serviced 4 times at MINI of Sterling. Service has been fine. Once, however, my car was finished and waiting for me in front of the dealership. (I could see it from the waiting area by the stereo/tv lounge.) I sat there for 10 minutes waiting for someone to bring me my key and the invoice. I ended up having to ask someone for my key. Apparently the person taking care of me wasn't around and had forgotten about me. Typically, I'd expect someone to come to me and tell me my car's ready, or make some sort of announcement.
And once I had to leave my car there to get the "brain" updated. They had to ship my computer or something to New Jersey and it took them longer than expected. It was only supposed to take 3 days but ended up taking 7. | 
