| Our sales experience last year at Sterling was fantastic. However John who was our MA has since left the dealership and Crystal who took care of us when John was off, has since been promoted (and I think she deserved it too!)
I have heard that some of the MA staff currently at Sterling haven't been so stellar however. As I understand it though the worst was transferred back to the BMW side. I've found Keith to be very knowledgable as he's been there for well over a year and he also spent some time on the service side as well... Although if you have any problems I would suggest talking to BIll (the MINI Manager), or Crystal (former MINI Manager and now GM).
Free stuff... we talked them into giving us one of the stuffed MINIs when we got the car (twisted their rubber arm as it were), and were also given a $25 gift certificate for MINI/BMW merchandise which we still haven't used... I believe last time the car was there they gave us a 25% off coupon for merchandise as well.
As for service. Gene Chun is the MINI service writer. He's a nice guy, and very knowledgeable. HOWEVER, you have to stay on top of him. I think his biggest problem is that he doesn't always return phonecalls, compounded by the fact that you will usually get his voicemail when you call. We've already had a discussion with the service manager about this and things seem to have gotten a little better. Although that was before Jen had her problem...  | 
