I have had a time getting hold of the Serivce Advisor at MINI of Sterling VA. They do not appear to return calls. Back in late January I began calling Sterling about my upcoming 10,000 mile service and modifications I wanted them to make - activate rear fogs, retrofit front fogs, add driving lights, program daytime running lights etc.
There was this long drama about whether it was possible to retrofit front fogs, and I ended up having to find and fax them the MINIUSA bulletin about the retrofit kits to convince them it was possible.
Finally, I had it all set up for the end of February and I think they forgot to order the parts because when I called on Monday to confirm my Friday appointment - it was suddenly a problem. They said to give them two weeks to order in the parts. Since I had a couple hundred miles to go before the 10,000 miles on the service indicator, it was not a problem for me to agree to this.
Well, that was February 23. Since then they have not returned any of my calls. Since March 8 I have been calling twice per week and I called three times this week to try to follow up. I am now 25 miles from the serivce indicator and going to RDRII this weekend.
I called twice yesterday and told myself if I did not get a call back by 11:00 am today, I would go elsewhere.
The happy ending - I called MINI of Towson MD on the recommendation of a friend. Called me back in less than 10 mintues. Knew exactly what I was talking about with my retrofits and have ordered the parts for others. Would have booked me in TODAY for my 10,000 mile service if I could get there, and I have an appointment later in the week. The parts I need are on backorder, but they will order them for me and install as soon as they arrive.
I am VERY IMPRESSED with them so far.
Not sure what is up with MINI of Sterling, but I won't be going back there.
