Well I haven't yet taken delivery of my car (Monday), but the buying process went a little like this:
Decided by internet/reading mags/friends recommendation that the MINI Cooper was going to make a lot of sense for me. Lower running costs than my Jag, and Mrs V12 has a Volvo so no need for two big cars.
Start looking at MINI Cherished, budget £12k. Find a cracking car at Cooper Thames Ditton. Pure Silver/Black roof, Chilli pack, 17" wheels + a bit more. I make a call. "Sorry the sales staff are busy, can they call you back?"
"No problem" says I.
As promised I get a call. Not the most enthusiastic of chaps, but helpful. Decide that I am going to go over and have a look. Mate and I jump in his Audi A3 and shoot over.
"Sorry, too busy to let you have a look at the car sir," says sales guy "could you come back through the week for a test drive?"
"No problem, I'll call you on Monday and make an appointment." Off Steve and I go.
Monday: I ring the chap "I'm free today, is there any chance later this afternoon?"
Intake of breath "Oooh I'm afraid not sir, far too busy"
"What about this week then, when would be convenient for you?" (Can't believe I am accomodating him)
"I'll have a look in my diary and call you"
"Ok, talk to you later"
To date, I have not received a call from him.
Went over to Cooper Cobham and met Stuart. Fantastic service. Told me everything I needed to know about the car, arranged a demonstration and an extended demo so as I can show Mrs V12. I placed an order for a new car. All the staff there have been lovely, helpful if Stuart wasn't there with any query I have had.
Now I should point out that I am a car salesman myself, so I am pretty easy to deal with. However I just cannot understand the first guy's attitude. His loss!
It's not the size of your stick, but more the magic in your wand |